Role is Pay Band 6 (Junior Management)/indefinite term contract/open to internal and external applicants/Applicants must have the right to work and live in Nigeria/Post is in Lagos
British Council is recruiting an Assistant IELTS Administrator .This post is responsible for the operational management of IELTS tests (International English Language Testing System) in Lagos and Port Harcourt.
The post holder will manage 1) the expansion the IELTS business in Southern Nigeria and 2) manage the IELTS team and venue staff based in Lagos 3) monitor and improve the security of delivery of the tests 4) manage the delivery of IELTS preparation courses in Lagos and associate centres, and 5) monitor and improve the customer experience of the test process
See the role profile for role accountabilities.
Applicants must have experience
Monitoring service to quality standards and implementing improvements.
Dealing with customers and enquiries in a service environment.
Training and managing a team to deliver to quality standards.
Relevant skills needed to be successful in the role includes
English Language proficiency to IELTS band 7.0 in all areas (or equivalent).
Good presentation skills.
Strong Attention to Detail.
Customer Service Focus.
Strong Organisation Skills.
Teamwork and ability to deal with conflict.
Working to tight deadlines.
Vacancy Announcement Date: 27th April, 2016
Closing date:23:59 UK time 3rd May, 2016